Connect and choose a channel
1
Connect Slack
Open Deploy > Channels > Slack and select Connect Slack. Approve the Chatropic app in your Slack workspace. You need Chatropic integration-management permission; your Slack admin may also need to approve the installation.
2
Invite the app
Add Chatropic to the Slack channel where your team handles escalations. Return to Chatropic and select Refresh channels. Private channels appear only when the app can access them.
3
Choose the escalation channel
Select Escalation channel. The setting saves automatically. Everyone in this channel can see alert details; choose a channel appropriate for customer conversations.
4
Send a test alert
Select Send test alert and confirm the message arrives in Slack. Tests work before automatic alerts are enabled.
5
Enable alerts
Select Enable escalation alerts. Trigger an escalation in Playground and confirm both the Slack alert and the escalated conversation in Inbox. Your agent’s external escalation notifications must also be enabled.
Ask your agent from Slack
Publish your agent and enable Slack deployment to ask questions through mentions and direct messages. It uses the agent’s published knowledge and connected tools. Conversation deployment and escalation alerts have separate controls: alerts can remain enabled while Slack conversations are disabled. Leave Conversation channel ID blank for the default agent, or limit it to a specific channel. Only one agent can handle a specific channel, and only one can be the default for direct messages and other channels.Troubleshooting
Slack delivery failures do not remove the escalation from your Chatropic inbox. Your platform administrator can inspect failed deliveries.