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A Super Agent owns routing and the final customer response. Subagents are specialists with their own instructions, procedures, knowledge restrictions, model choice, tools, and enabled state.
Super Agent subagents and routing

Subagents and their routing descriptions.

Give each subagent a narrow name, a precise routing description, explicit failure and escalation behavior, and only the knowledge and tool grants it needs. General FAQ is the platform-managed fallback. Test overlapping requests before release. Subagents can be exported as secret-free YAML. Credentials, MCP connections, and workspace grants are deliberately excluded.