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  • Give every subagent one clear responsibility and a non-overlapping routing description.
  • Put stable facts in Knowledge; use tools or data connectors for live customer data.
  • Grant the minimum knowledge, fields, tools, and channels each specialist needs.
  • Make failure, escalation, and missing-data behavior explicit in procedures.
  • Test with fictional personas and start a new session between unrelated scenarios.
  • Validate before release and publish only the intended saved changes.
  • Confirm behavior in Production after Set Live.
  • Never store credentials in prompts, YAML, screenshots, or client code.

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Sandbox and Production

Sandbox is editable and uses test sessions and cpk_test_… keys. Production is read-only and powers customer channels. Save updates the Sandbox draft; Set Live creates an immutable Production release.