Connect your business number through Meta Embedded Signup. Chatropic uses Twilio to register the sender and deliver messages. Conversations use your selected agent and appear in Builder Conversations. Web chat is unchanged.
WhatsApp is Beta. Complete end-to-end delivery and handoff tests before high-volume use.
Builder WhatsApp connection

WhatsApp setup with platform configuration still required.

1

Open WhatsApp

Select your agent and open Deploy > WhatsApp.
2

Enter your number

Enter your business number including its country code, then click Connect WhatsApp.
3

Authorize your business

Click Continue with Facebook. Select or create your business portfolio and WhatsApp Business Account, enter the same number, and complete SMS or call verification. Reuse the same WhatsApp Business Account for additional agents in this workspace.
4

Wait for registration

Chatropic creates the customer subaccount, registers your sender, and configures message delivery. Pending registration becomes Connected only after Twilio confirms readiness. You can close the panel; registration continues in the background.
5

Test your agent

Send a message from another WhatsApp phone and confirm the reply in Conversations. Use Check status to resume an interrupted registration.
If you see Platform setup required, your Chatropic administrator must configure Meta Embedded Signup, the Twilio Partner Solution, encrypted credentials, and PostgreSQL. Customers do not need to enter Twilio API credentials or configure webhooks themselves.
Existing WhatsApp registrations may need provider-assisted migration. Do not delete your current WhatsApp account to work around setup. Automatic migration, number purchasing, and WhatsApp Business App coexistence are not included in this flow.
Disable WhatsApp stops the agent’s replies. It does not delete your sender, revoke Meta access, or stop provider billing. A verified number remains assigned to one agent, even when disabled. Existing enabled platform senders continue working; reconnecting a disabled legacy sender requires verified onboarding and may require migration. Free-form messages are restricted to WhatsApp’s 24-hour customer-service window. Messages outside that window require approved templates; template campaigns are not part of this connection flow. Validate delivery, handoff, and retry handling before high-volume use.