Deploy your agent on WhatsApp through Twilio. The channel is Beta. Connecting WhatsApp does not change your web embed: inbound messages use the same agent runtime as Playground, and sessions appear in Inbox.
1

Open Integrations

Go to Actions > Integrations and open the WhatsApp panel.
2

Connect Twilio

Add Twilio credentials and verify connection status in the panel.
3

Test inbound messages

Send a message to the sandbox or production number; verify replies and Inbox logging.
4

Enable handoff (optional)

Configure the customer handoff URL for escalation scenarios.
WhatsApp is Beta. Validate message delivery, media, and handoff in your environment before high-volume use.

Human handoff

Escalation on WhatsApp.

Web embed

Alternative web channel (Stable).