Suggested prompts

• Static suggested prompts in widget branding settings
• Dynamic suggestions generated from indexed knowledge
• Help users understand what the agent can do

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Static suggested prompts

Configure in Widgets & branding:

• Add 3-5 short prompts (“Track my order”, “Return policy”, “Talk to support”)
• Prompts appear as clickable chips before the first message
• Match prompts to real intents your agent handles well

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Suggested messages action

A Suggested messages action returns dynamic quick-reply chips during a conversation, separate from static widget branding. Create it through a skill whose step returns suggestions instead of calling an API. Use it when the agent should offer context-specific next steps based on the current turn.

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Knowledge-driven suggestions

The platform can suggest prompts based on indexed content, useful when your knowledge base grows over time.