Web embed
Website widget and inline panel snippets. Stable
SaaS app
Right-side drawer setup for authenticated apps. Stable
React Native
Mobile app profile for iOS and Android. Beta
Navigation routes
Deeplink answers for “how do I…” questions. Stable
Twilio WhatsApp via Integrations. Beta
Voice
Phone and telephony. Beta
Contacts and Segments appear as a separate sidebar section with placeholder UI today. They are Planned.
Recommended order
1
Test in Playground
Start a New test session and confirm knowledge answers and actions work in the live preview.
2
Configure guardrails
Set topics, PII filters, and rate limits under Agent settings > Security.
3
Pick a channel
Use Deploy > Chat widget > Embed for the website widget or inline panel, or Deploy > Mobile app for the React Native SDK.
4
Monitor conversations
Anonymous web embed visitors appear under Chat logs. Identified, escalated, or channel-specific threads appear in Inbox.