Review resolutions, chats, satisfaction, and transfers
Open Reports > AI performance for the selected agent. Access requires permission to view analytics.Choose a date range to review AI agent resolutions, AI agent chats, AI agent CSAT score, and Transferred chats, with comparisons to the preceding period. Use the resolution chart to inspect trends and See resolved chats to open Inbox and review the underlying conversations.Use Topics explorer to investigate recurring requests and Content gaps to find missing knowledge. Review transcripts alongside aggregate metrics before changing instructions or procedures.
