Settings (General, Security, Help desk)
Guardrails on the Security tab; handoff and LLM frustration detection on Help desk. Stable
Conversation Evals
Score real conversations against quality criteria. Beta
Skills
Playbooks that teach the agent complete features. Stable
Widgets & branding
Appearance settings and the Widgets section.
Human handoff
Escalate actions and channel integrations. Beta
Slack escalation
Incoming webhook alerts when a conversation is escalated. Stable
Topic & rate controls
Detail on guardrail topic and rate fields.
Guardrail changes save from the Security tab and hot-reload within about 60 seconds.