1
Add knowledge
Under Sources > Documents, add product descriptions and FAQs. Use Sources > Inventory if catalog sync is configured for your workspace.
2
Create a search skill
Under Agent settings > Skills, create a skill whose webhook step calls your catalog search API with a query parameter. Then map the response’s
items[] to a list widget via response mapping.3
Add suggested prompts
In Playground, add chips like “Browse catalog”, “Shipping info”, and “Return policy”.
4
Deploy
Use Deploy > Chat widget for your storefront, or Deploy > Mobile app with the React Native SDK for your shopping app.
Response mapping
Display search results in chat.
Actions & UI payloads
How result widgets render in the conversation.