Capability matrix

Use this table to check whether a capability is ready for production before you build on it.

Capability	Where you use it	Maturity
Web widget embed (inline panel)	Deploy > Chat widget	Stable
Floating launcher embed	Deploy > Chat widget	Stable
Knowledge (documents, URLs, crawl)	Sources > Documents	Stable
HTTP custom actions	Actions > Available actions	Stable
Action tokens (static, customer login, BFF)	Actions > Manage tokens	Stable
Skills	Agent settings > Skills	Stable
Action chaining	Actions	Stable
Response mapping	Actions	Stable
Navigation deeplinks (web embed)	Sources > Navigation	Stable
Anonymous embed chat logs	Activity > Chat logs	Stable
AI performance analytics	Analytics > Chats	Stable
Topics Explorer	Analytics > Topics Explorer	Stable
Guardrails and rate limits	Agent settings > Security	Stable
React Native SDK	Deploy > Mobile app	Beta
Conversation Evals	Agent settings > Evals	Beta
WhatsApp channel	Actions > Integrations	Beta
Voice channel	Deploy	Beta
Human handoff	Inbox	Beta
LLM frustration detection	Agent settings > Security	Beta
Slack escalation webhooks	Agent settings	Available
Slack and email inbound channels	Not yet available	Planned
Contacts and segments	Contacts (placeholder UI)	Planned

Planned features are not available for production use. Every page in these docs labels feature maturity explicitly.

User Guide

Configure agents in the dashboard.

Embed on the web or in React Native apps.