> ## Documentation Index
> Fetch the complete documentation index at: https://docs.chatropic.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Topic Explorer

> See what customers ask about, with volume, sentiment, and trend per topic

Open **Analytics > Topics Explorer**. The Topic Explorer clusters your real conversations into named topics, so instead of reading transcripts one by one, you see at a glance what people ask about most, how they feel about it, and whether each topic is growing or shrinking.

## What each topic shows

| Signal          | What it tells you                                                               |
| --------------- | ------------------------------------------------------------------------------- |
| **Topic label** | A generated name for the cluster, such as "Refund requests" or "Delivery times" |
| **Volume**      | How many conversations fall into the topic in the selected period               |
| **Sentiment**   | Whether customers in this topic lean positive or negative                       |
| **Trend**       | Conversation volume for the topic over time                                     |

Use the controls at the top to change the date range and the number of topics shown. Selecting a topic opens its detail view with the trend chart and representative conversations.

## What to do with what you find

<Steps>
  <Step title="Find high-volume topics with negative sentiment">
    These are your biggest improvement opportunities: many customers hit them and leave unhappy.
  </Step>

  <Step title="Check whether the agent can handle them">
    Read a few conversations in the topic. If answers are wrong or missing, the fix is usually a knowledge source under **Sources > Documents** or a new [Skill](/user-guides/agent-management/skills).
  </Step>

  <Step title="Watch for emerging topics">
    A topic trending up from nothing often signals a product change, an outage, or a new campaign. Catching it here beats waiting for escalations.
  </Step>

  <Step title="Promote frequent topics to suggested prompts">
    If a topic is common and the agent handles it well, add it as a [suggested prompt](/user-guides/actions/suggested-prompts) so customers reach the answer in one tap.
  </Step>
</Steps>

<CardGroup cols={2}>
  <Card title="AI performance" icon="chart-line" href="/user-guides/analytics/ai-performance">
    The headline numbers behind these topics.
  </Card>

  <Card title="Data sources" icon="database" href="/user-guides/agent-management/data-sources">
    Add knowledge for topics the agent misses.
  </Card>
</CardGroup>